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Digital Coaching and Beyond Presentation 'Counseling the Procrastinator in Academic Settings; 3rd Biennial Conference' August 4 & 5, 2003 | |||||||||||||||||||||||||||||||||||
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| Study support - Leiden University, The Netherlands | |||||||||||||||||||||||||||||||||||
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In our Digital Coaching project (see abstract pilot study in Counseling the Procrastinator in Academic Settings , 2001) we use web-based text, tools, exercises and email. A scenario in two phases was developed: in the first phase observation was the main objective, while in the second phase planning and realization were the main goal. We found that we attracted a rather difficult group of students, with high scores for procrastination, chaotic lives and only vague ideas about themselves, students with personal problems and some students who had interesting jobs and boring study tasks. In addition the project was more time consuming then we had expected and hoped. The results indicated that Digital Coaching has positive effects (study questionnaire SMART (english version), Dutch version of LPS, State-of-Mind test (english version), BDI). However the tenacity of procrastination is strong. Not surprisingly, the dropout rate was rather high, nearly 50%.
The repeated and rigid thinking patterns and behavior of these students impressed me most. To develop new approaches - in order to circumvent these habitual patterns - was a real challenge for me. I experimented with two new approaches, namely
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| Slogans and procrastination | |||||||||||||||||||||||||||||||||||
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For some students procrastination seems to be automatic behavior. (Some students react like a conditioned Pavlov dog: task --> procrastination) Also postponement is reinforced by a lot of thoughts and thinking patterns. Self-statements have the persuasive power of a slogan, for example: "I'll do it tomorrow, there is time enough", or a more anxious example "I really can't do it" (so there is now no reason to try).
According to the rules of cognitive behavior therapy these thoughts and thinking patterns should be observed and noted down in a diary; ABC schedules have to be made, basic assumption should be tested, etc. Honorable procedures leading to evidence-based therapies, however in daily life people use simple procedures most of the time.
Such a daily life situation is described by William James in his 'Talks to Teacher' (1899) in a thrilling 'bed scene'. On page 174
"It is easy to apply this notion of inhibition to the case of ideational processes. I am lying in bed, for example, and think it is time to get up; but alongside of this thought there is present to my mind a realization of the extreme coldness of the morning and the pleasantness of the warm bed. In such a situation the motor consequences of the first idea are blocked". The result is "the state of hesitation or deliberation".
1. Effect of two different slogansScientific psychology offers many theories to develop slogans. I started with the cognitive (economic) theory of Nobel prize winner Kahnman ( Kahneman, D. & Tversky, A. (Eds), 2000. Choices, Values, and Frames. Cambridge Press), where loss aversion is stressed. Behavior in a lot of areas (stock market, health, etc) is based on the same heuristic: prevention of loss. This viewpoint inspired me to write the slogan: With good time management, I've less chance of failingBut in decision theory optimal expectancy value and maximal utility are stressed. This viewpoint inspired: With good time management, I can improve my results So these theoretical points of view inspired two slogans. I supposed that the first slogan - being based on the ideas of a Nobel prize winner, would have the strongest effect.
ProcedureTo test this hypothesis an on-line experiment was carried out. For eight weeks a small box with the text: Good Time management & Bad Time management was placed in the zone of tests in our website Study-Support. The title is a paraphase of a Dutch TV soap popular among students. After clicking Good Time management or Bad Time management a page with the slogans was presented and on the same page the text 'more information' could be clicked. (path: smart studying for smart students) Counters measured the number of clicks: in total: 577 clicks in 8 weeks (2 slogans together). After 2 weeks I noticed that the text 'more information' related to slogan 1 (With good time management, I've less chance of failing ) was clicked most. However when I asked a student 'Why did you choose this slogan?', he answered : because it was on the left side of the screen! So I changed the position and I analysed the data again. I also checked if up and down made any differenceThere seemed to be a strong Left - Right and Up - Down effect of the position on the screen: 66% preference for left or up. The effect of position on the screen of the visual slogans was less outspoken (Left: 60%). These results gave me the clue that the choice in this context was not a rational choice, but was based on a simple heuristic and that visual preference played an important part. (Still 44% and 40% were not influenced by position on the screen) No difference in effect was found between the two slogans. It was clear: no Nobel prize for me. But still I was fascinated by slogans and I wondered if slogans had different effects on people with different procrastination tendencies. 2. Do procrastinators with different levels of procrastination react differently?Six slogans and indication of theoretical background
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| Procedure | |||||||||||||||||||||||||||||||||||
| For 10 weeks a small box with the text 'Procrastination Test' was placed in the zone of 'Productive use of Time' in our website Study-Support. The place of the slogans on the screen was systematically changed. Counters measured the number of clicks. | |||||||||||||||||||||||||||||||||||
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The Dutch version of Lay's Procrastination test was filled in by 943 users. Of these users 655 (69%) clicked from the text with the outcome of the test with the 6 slogans to a selected slogan. Of these users 176 (27%) clicked to a the text 'Improvement of use of time' (in Dutch).
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| Results | |||||||||||||||||||||||||||||||||||
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All subjects: Slogan 6 (Study ... because you're worth it ) was chosen most frequently (27%).
Equally often chosen were slogan 1 (Postponing is fatal for my study ) and slogan 5 (I'm able to tackle postponing and improve my results)
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| Conclusion | |||||||||||||||||||||||||||||||||||
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I wrote a lot of text full of understanding and realistic advice for procrastinators. Perhaps I need to shock them more to activate them. But on the other hand, 24% clicked, 'I'm able to tackle postponing and improve my results'. Perhaps in the group High tendency to procrastination two groups can be differentiated, namely an unconcerned , low consciencious group (where fear appeal has effect) and an over-concerned high anxious group (where stimulating self-efficacy has effect) A slogan is a compressed thinking pattern and a slogan is easy to remember . Also designing effective slogans has three aspects: 1. attracting attention, 2. stimulating processing of the content and, 3. promoting realization of a (planned) action. The slogans I developed and researched are rather plump and not elegant. I’m only a beginner in sloganology
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| Beyond words ... 2D & 3D images | |||||||||||||||||||||||||||||||||||
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As I mentioned before, as Digital Coaches we were confronted by a lot of rigid thinking and behavior patterns of procrastinators. By presenting slogans I tried to cut through these automatisms. A quite different way to circumvent the rigid routines in the information processing of procrastinating students is story telling. Story telling is perhaps as old as humankind is. (Gilamesh epic, Illias, stained glass windows of cathedrals, etc.) It is a technique to teach people about important human themes, about heros and facing danger, important questions of life, journeys to the unknown, transformation, etc. In many stories, the hero encounters great dangers and meets his own weakness. Only after confrontation is change possible. You don't have to be an disciple of Carl Jung or of Joseph Cambell to see the potential of storytelling in education and therapy. And at the last conference in Groningen, Jean O'Callaghan (see abstract in Counseling the Procrastinator in Academic Settings , 2001) discussed the narrative approach to working with procrastinators. So I decided to make a computerized ‘Procrastination Picture Book’. In this interactive book one can follow story lines, but it is also possible to make your own story by clicking computerized text and a lot of images. Choice is always possible.
In many stories the hero travels to extreme places and this is the case in our project as well. One of the story lines brings the student to the Land of Plenty: The Land of Cockaigne. In 'Dreaming of Cockaigne; Medieval Fantasies of the Perfect Life',( Columbia University Press. ) Herman Pleij, (2001) describes this country as follows: Another story line brings the students through 'obstacles, anxieties and confusions' to the basic question of personal involvement.A prototype of this 'Procrasination Picture Book' is ready; a web version not yet available.
Experiences of 10 studentsTen volunteers were asked to work with the ‘Procrastination Picture Book’ and 'think aloud'. Subjects were two groups of three students and 4 individual students. Only one student raced through the pages in a few minutes and clearly was not interested. The time they spent with the program ranged from 5 to 45 minutes. The students were encouraged to say what came to their minds. (So I heard the soft spoken comment of a very polite student: 'Yes, I have to be honest'). I noted down their statements.The results of these observations were a bit confusing for me. Students experienced the pages quite differently.
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