Digital Coaching and Beyond

Presentation 'Counseling the Procrastinator in Academic Settings; 3rd Biennial Conference' August 4 & 5, 2003

Study support - Leiden University, The Netherlands
In our Digital Coaching project (see abstract pilot study in Counseling the Procrastinator in Academic Settings , 2001) we use web-based text, tools, exercises and email. A scenario in two phases was developed: in the first phase observation was the main objective, while in the second phase planning and realization were the main goal. We found that we attracted a rather difficult group of students, with high scores for procrastination, chaotic lives and only vague ideas about themselves, students with personal problems and some students who had interesting jobs and boring study tasks. In addition the project was more time consuming then we had expected and hoped. The results indicated that Digital Coaching has positive effects (study questionnaire SMART (english version), Dutch version of LPS, State-of-Mind test (english version), BDI). However the tenacity of procrastination is strong. Not surprisingly, the dropout rate was rather high, nearly 50%.

The repeated and rigid thinking patterns and behavior of these students impressed me most. To develop new approaches - in order to circumvent these habitual patterns - was a real challenge for me. I experimented with two new approaches, namely

  1. working with slogans
    Procrastinators seem often to use 'slogans' in a kind of negative self-regulation (for example: I'll start tomorrow). The question was: are more positive, straight, self-regulating statements effective? Do they have potential as a ‘call to action’?
  2. offering students visual stories in 2 and 3 dimensions on a computer screen
    Procrastinators tell themselves and others all kinds of stories to explain the postponement of tasks and perhaps, in a more general way, to make some sense of their lives. In our Digital Coaching project we found that for some of the students just self observation was very important and the first step to change. This finding is related to recent developments in cognitive therapy. In what is called the third generation of cognitive therapy observation and experiences are stressed as the main components of psychotherapy.(Segal, Z.V., Williams, J.M.G. & J.D. Teasdale (2002) Mindfulness-based cognitive therapy for depression. New York The Guilford Press. Hayes, S.C., Strosahl, K.D. & Wilson, K.G. (1999). Acceptance and commitment therapy: An experiental approach to behavior change. New York: Guilford.)
    Procrasinators and their cognitive therapists use a lot of words. To change unproductive thinking patterns verbal discussions are seen as essential. It seems both parties believe an old Russian theory: 'thinking is talking without sound'. So use words to change thinking. However other modalities of information processing are neglected and could be fruitfull to circumvent rigid, habitual thinking patterns. So the question was: Is it possible to ‘write’ visual stories which are relevant for procrastinators, have some impact and stimulate observation of procrastination experiences? (A minimum of wise words of advice, no recipes, no instruction on how to overcome procrastination: just look and experience)
Slogans and procrastination
For some students procrastination seems to be automatic behavior. (Some students react like a conditioned Pavlov dog: task --> procrastination) Also postponement is reinforced by a lot of thoughts and thinking patterns. Self-statements have the persuasive power of a slogan, for example: "I'll do it tomorrow, there is time enough", or a more anxious example "I really can't do it" (so there is now no reason to try).

According to the rules of cognitive behavior therapy these thoughts and thinking patterns should be observed and noted down in a diary; ABC schedules have to be made, basic assumption should be tested, etc. Honorable procedures leading to evidence-based therapies, however in daily life people use simple procedures most of the time. Such a daily life situation is described by William James in his 'Talks to Teacher' (1899) in a thrilling 'bed scene'. On page 174 "It is easy to apply this notion of inhibition to the case of ideational processes. I am lying in bed, for example, and think it is time to get up; but alongside of this thought there is present to my mind a realization of the extreme coldness of the morning and the pleasantness of the warm bed. In such a situation the motor consequences of the first idea are blocked". The result is "the state of hesitation or deliberation".
Is it possible -in de words of James- to start the "inhibitive machinery" of a procrastinator? Do slogans inhibit procrastination? Are straight forward self-regulating statements effective? I'm not sure. However all over the world this question seems to be answered positively.

  1. Sign in Birma , (Pimay along the road of the main temple)
  2. Clocktower in the Netherlands ; 'Time flies away' ( Be on time & 'Rest rusts' ; 'Rest rusts' )
  3. Land of Cockaigne, a kind of visual slogan of Brueghel, 1567 (indirect didactics of the opposite. This is a kind of visual slogan, which I will discuss later. Procrastinators Paradise?)
  4. And of course in advertising slogans are used again and again: Sign in NOW / This special offer is only valid through ...
Two Internet on-line experiments with slogans were carried out

1. Effect of two different slogans

Scientific psychology offers many theories to develop slogans. I started with the cognitive (economic) theory of Nobel prize winner Kahnman ( Kahneman, D. & Tversky, A. (Eds), 2000. Choices, Values, and Frames. Cambridge Press), where loss aversion is stressed. Behavior in a lot of areas (stock market, health, etc) is based on the same heuristic: prevention of loss. This viewpoint inspired me to write the slogan: With good time management, I've less chance of failing
But in decision theory optimal expectancy value and maximal utility are stressed. This viewpoint inspired: With good time management, I can improve my results So these theoretical points of view inspired two slogans. I supposed that the first slogan - being based on the ideas of a Nobel prize winner, would have the strongest effect.

Procedure

To test this hypothesis an on-line experiment was carried out. For eight weeks a small box with the text: Good Time management & Bad Time management was placed in the zone of tests in our website Study-Support. The title is a paraphase of a Dutch TV soap popular among students. After clicking Good Time management or Bad Time management a page with the slogans was presented and on the same page the text 'more information' could be clicked. (path: smart studying for smart students)
  1. 2 slogans; left/right
  2. 2 slogans; up/down
Counters measured the number of clicks: in total: 577 clicks in 8 weeks (2 slogans together). After 2 weeks I noticed that the text 'more information' related to slogan 1 (With good time management, I've less chance of failing ) was clicked most. However when I asked a student 'Why did you choose this slogan?', he answered : because it was on the left side of the screen! So I changed the position and I analysed the data again. I also checked if up and down made any difference

There seemed to be a strong Left - Right and Up - Down effect of the position on the screen: 66% preference for left or up. The effect of position on the screen of the visual slogans was less outspoken (Left: 60%). These results gave me the clue that the choice in this context was not a rational choice, but was based on a simple heuristic and that visual preference played an important part. (Still 44% and 40% were not influenced by position on the screen) No difference in effect was found between the two slogans. It was clear: no Nobel prize for me. But still I was fascinated by slogans and I wondered if slogans had different effects on people with different procrastination tendencies.

2. Do procrastinators with different levels of procrastination react differently?

Six slogans and indication of theoretical background

  1. Postponing is fatal for my study
    (confrontation, fear appeal, scare tactics)

  2. By putting off, my grades will get worse
    (personal vulnerability)

  3. If I stop postponing I can prevent poor results
    (loss aversion, prevention of loss)

  4. If I stop postponing I can improve my results
    (maximum utility, outcome expectancy)

  5. I'm able to tackle postponing and improve my results
    (self-efficacy, personal-efficacy)

  6. Study ... because you're worth it
    (advertisement, soft sell)

Procedure
For 10 weeks a small box with the text 'Procrastination Test' was placed in the zone of 'Productive use of Time' in our website Study-Support. The place of the slogans on the screen was systematically changed. Counters measured the number of clicks.
  1. online questionnaire (LPS) (n=943)

  2. outcome of questionnaire and presentation of 6 slogans; example of strong tendency to procrastination.

  3. selection of 1 slogan (n=655; 69%)

  4. choice to click to more info (n=176; 27%) (in Dutch)

The Dutch version of Lay's Procrastination test was filled in by 943 users. Of these users 655 (69%) clicked from the text with the outcome of the test with the 6 slogans to a selected slogan. Of these users 176 (27%) clicked to a the text 'Improvement of use of time' (in Dutch).

Results
level of procrastination and choice of slogans
level of procrastination slogan 1 slogan 5 slogan 6 slogan 2,3,4
no tendency n=7823% 17% 38%22%
average tendency n=30616% 22% 28%24%
high tendency n=271 27% 20% 21% 22%
all subjects n=655 21% 21% 27% 31%
1. Postponing is fatal for my study
5. I'm able to tackle postponing and improve my results
6. Study ... because you're worth it
All subjects: Slogan 6 (Study ... because you're worth it ) was chosen most frequently (27%). Equally often chosen were slogan 1 (Postponing is fatal for my study ) and slogan 5 (I'm able to tackle postponing and improve my results)

level of procrastination, slogans and click to advice
level of procrastination slogan 1 slogan 5 slogan 6 slogan 2,3,4
no tendency n=1040% - 60% 0
average tendency n=7314% 38% 33% 15
high tendency n=93 33% 24% 8% 35 (4=19%)
1. Postponing is fatal for my study
4. If I stop postponing I can improve my results
5. I'm able to tackle postponing and improve my results
6. Study ... because you're worth it
  • For No and Average tendency to procrastination, slogan 6 (Study ... because you're worth it ) is preferred in comparison to the other slogans.
  • While for high tendency to procrastination slogan 1 (Postponing is fatal for my study ) is preferred in comparison to the other slogans.
Level of Procrastination, choice of slogan and the choice to click to advice
  • No tendency, only 10 persons. I skipped the results
  • Average tendency to procrastination, slogan 5 (I'm able to tackle postponing and improve my results ) and slogan 6 (Study ... because you're worth it ) (attracts attention; (also a test anxious student reported slogan 6 was a very stimulating slogan). In general, slogan 5 resulted in more action)
  • High tendency to procrastination, slogan 1 (Postponing is fatal for my study ). This surprised me; fear appeal is working for this group! This finding is in contrast to results from anti-smoking research, where slogans based on self-efficacy are seen as most effective. It is also more or less in contrast to a remark of Ferari: "scare tactics" have usually little or no effect. (Procrastination and Task avoidance, pp. 203).
Conclusion
I wrote a lot of text full of understanding and realistic advice for procrastinators. Perhaps I need to shock them more to activate them. But on the other hand, 24% clicked, 'I'm able to tackle postponing and improve my results'.
Perhaps in the group High tendency to procrastination two groups can be differentiated, namely an unconcerned , low consciencious group (where fear appeal has effect) and an over-concerned high anxious group (where stimulating self-efficacy has effect)

A slogan is a compressed thinking pattern and a slogan is easy to remember . Also designing effective slogans has three aspects: 1. attracting attention, 2. stimulating processing of the content and, 3. promoting realization of a (planned) action. The slogans I developed and researched are rather plump and not elegant. I’m only a beginner in sloganology

  1. Offering slogans is a very minimal therapeutic intervention, but worth trying.
  2. Seen over the two groups the slogan based on self-efficacy seems to be moderate in getting attention and seems to have most effect.
  3. The slogan based on advertisement (Study ... because you're worth it) attracted a lot of attention, but the efficacy - seen over two groups of average and high tendency to procrastination- is moderate. However, I have to learn to write attractive slogans
  4. For both students with an average and a high tendency to procrastination a combination of fear appeal and self-efficacy is perhaps a productive combination: 'Postponing is fatal for my study and I feel I'm able to tackle postponing and improve my results', or 'Tomorrow and failing (Flunking) again? No. I'm able to study NOW'
  5. Also 'priming' effects should be considered as a way to influence procrastinators.
Beyond words ... 2D & 3D images
As I mentioned before, as Digital Coaches we were confronted by a lot of rigid thinking and behavior patterns of procrastinators. By presenting slogans I tried to cut through these automatisms. A quite different way to circumvent the rigid routines in the information processing of procrastinating students is story telling.

Story telling is perhaps as old as humankind is. (Gilamesh epic, Illias, stained glass windows of cathedrals, etc.) It is a technique to teach people about important human themes, about heros and facing danger, important questions of life, journeys to the unknown, transformation, etc. In many stories, the hero encounters great dangers and meets his own weakness. Only after confrontation is change possible.

You don't have to be an disciple of Carl Jung or of Joseph Cambell to see the potential of storytelling in education and therapy. And at the last conference in Groningen, Jean O'Callaghan (see abstract in Counseling the Procrastinator in Academic Settings , 2001) discussed the narrative approach to working with procrastinators.

So I decided to make a computerized ‘Procrastination Picture Book’. In this interactive book one can follow story lines, but it is also possible to make your own story by clicking computerized text and a lot of images. Choice is always possible.

In many stories the hero travels to extreme places and this is the case in our project as well. One of the story lines brings the student to the Land of Plenty: The Land of Cockaigne. In 'Dreaming of Cockaigne; Medieval Fantasies of the Perfect Life',( Columbia University Press. ) Herman Pleij, (2001) describes this country as follows:
In the Land of Cockaigne ideal living circumstances form the daily pattern. The weather is always temperate, the wine flows freely, sex is readily available, and all stay forever young. Work is forbidden and food offers itself spontaneously.
Yhat is to say: Less (effort) is more (reward) And the question arises: Is that what you want? This indirect 'didactics of the opposite' stimulates a moment of reflection, and perhaps change and more freedom (instead being a prisoner of procrastination).

Another story line brings the students through 'obstacles, anxieties and confusions' to the basic question of personal involvement.A prototype of this 'Procrasination Picture Book' is ready; a web version not yet available.

'The thinkbox of the procrastinator'
At this moment we are working on 3D images and on 'virtual reality worlds' (a web version of 'the thinkbox of the procrastinator' is not yet available).

Experiences of 10 students

Ten volunteers were asked to work with the ‘Procrastination Picture Book’ and 'think aloud'. Subjects were two groups of three students and 4 individual students. Only one student raced through the pages in a few minutes and clearly was not interested. The time they spent with the program ranged from 5 to 45 minutes. The students were encouraged to say what came to their minds. (So I heard the soft spoken comment of a very polite student: 'Yes, I have to be honest'). I noted down their statements.

The results of these observations were a bit confusing for me. Students experienced the pages quite differently.

  • Overall the pages were rated as 'amusing', however with one exception. A female student was not amused: 'the pictures are over the top' she said. Amusement is a strategy of circumventing the usual routines and in that sense can be a fruitful strategy. In the words of a student: Now you think of a problem, that I don't like to think about.
  • The involvement of most of the students was increased by the ambiguity of some of the pictures, while others seemed to have the heuristic: what I don't understand in one glance is not interesting for me. In one group the students discussed the meaning of the pictures and the options, whereby their involvement was increased.
  • Most of the students did understand the irony of the Land of Cockaigne, but at least one student expressed a strong longing for a passive state, where everything comes to you without effort. Another student commented with a sigh: no stress in the Land of Plenty. The story line in the Land of Cockaigne was experienced as amusing, but some students were also a little alarmed, or suspicious: 'You mean I have to work harder? What are you trying to tell me?’

Procrastination picture gallery